Paid Social Technical Account Manager

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Hybrid Working in one of the following locations:-, Leeds, Manchester

Operational

£30,000 - £45,000

Paid Media

Vacancies
Paid Social Technical Account Manager

About Us

We’re IDHL.

With over 20 years’ experience under our belt, we’d say we know a thing or two about all things digital.

Our portfolio of services span performance marketing, website development, eCommerce, and data intelligence. But we’re more than just a digital agency; we're our client's key partner in growth.

Joining our performance division, you’ll be part of a team of SEO experts and paid media trailblazers. Working across outreach, technical SEO, digital PR, social media and more – there’s not a part of performance marketing we don’t deliver.

Our superpower is helping ambitious brands accelerate their growth in the digital economy, and we work with some pretty cool clients like Costa, tombola, and Lights4fun.

But what’s in it for you?

Aside from working with some of the best in the business (there are nearly 400 of us across IDHL), we offer a variety of benefits all aimed at making your life that little bit sweeter:

Performance-based bonus schemes
26 days holiday plus bank holidays and a birthday lie-in
Two additional days for wellbeing and a volunteering day
Additional annual leave purchase scheme or trade leave you don’t use for extra salary
Hybrid working (a mix of office and home-based for many of our roles)
Flexible working scheme
Financial support from Salary Finance and Bippit
Company pension scheme and health care cash plan
Private health care dependent on length of service
Clear training and progression programme
Free mortgage advice from experts
Regular company events and awards
Employee perks portal
Plus many more, visit our careers page for more details

Invested in your growth.

Personal and professional development are core to life at IDHL. Harnessing potential, we’ll endeavour to support your career aspirations with our training programmes and personalised development plans.

Inclusivity matters to us.

We want our workplace to reflect the diversity of the world we live in. At IDHL, we foster an inclusive environment where every team member feels heard, supported, and valued. We aim to attract, develop, and retain the very best people irrespective of background, beliefs, or personal characteristics.

About The Role

Your role as Paid Social Account Manager:

As a Paid Social Technical Account Manager, you’ll play a key role in managing a portfolio of clients across multiple social platforms alongside a variety of budgets. This will combine an audience first approach with creative optimisations off the back of data insight.

In addition to client work, the Paid Social Technical Account Manager is responsible for coaching, mentoring and developing the junior team.

Anyone coming into this role will be supported from a technical point of view and will have the opportunity to help shape the products we use, the way we communicate and how we deliver paid or organic social to our clients.

Main Accountabilities:

Manage a portfolio of clients paid social and organic social accounts across multiple channels
Conduct calls with the client and sales to discuss and plan campaigns
Setup, implement, track and optimise social campaigns across several markets
Undertake audience research, analysis and strategy
Complete creative research, analysis and strategy
Provide cost estimates and ensure robust budget management
Ad Copy writing and testing
Prepare and deliver monthly reports & have monthly progress calls with clients
Analyse social campaign performance and recommend next steps for all reports
Be responsible for, and targeted on the success of social campaigns and client KPIs
Be responsible for providing KPI-focused reporting
Work closely with other teams within the organisation to ensure we deliver consistently across the board.
Work alongside suppliers and platforms to make sure we are up to date on new products and best practice
Understand the objectives of, and participate in creating quarterly reports, client decks and future roadmaps in line with the agreed KPI’s
Delegate tasks to executives on shared accounts

What we'd like you to bring to the role:

Essential

High levels of organisation, determination and persistence
The ability to delegate tasks and support executives to make sure all tasks are completed to deadlines
Have excellent written and verbal communication skills and a strong customer service ethos with the ability to build lasting relationships
Meticulous attention to detail, a perfectionist with a very analytical mind
A strong understanding of audience and targeting skills.
Strong time management skills to ensure deadlines are consistently met and proactively managed
A strong ability to work within a team and independently.
A positive, can-do attitude and the ability to seek out opportunities in order to develop your knowledge
Be a technical point of contact and confidently share knowledge
Displays exceptional traits of ownership and accountability
Be a confident presenter – frequently reflect on opportunities to develop and share experience with those more junior
Considerable experience in a Paid and Organic social role from an agency or in-house position
Display advanced knowledge of data manipulation, with a clear understanding and application of data downloading, formatting and analysis
Be able to implement solutions based on advanced knowledge of common metrics within paid and/or Organic social
A strong knowledge of Excel is essential
Confidently builds roadmaps and advises on client strategy in line with agreed KPI’s, without guidance or support
Confidently manages a portfolio of medium to large sized clients delegating tasks appropriately
Passionate and have a keen drive for the industry e.g. day to day and/or industry changes
Identify new development opportunities to improve service

Desirable

Continuously support peers and those more junior
Mentoring and coaching for less experienced team members
Work on expansion opportunities across upcoming social platforms
Be a master of different interfaces such as Google Ads, Microsoft etc

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